First, you should make sure that you already have iTunes installed on your computer. After that, you need to find out that whether your iPhone/iPad can be detected by iTunes. To do that, you can connect your phone to your PC using the supplied USB cable to open iTunes. If the iTunes software does not automatically detect your device, chances are that AceThinker Phone Manager would also fail to detect your iPhone. This is the main connection issue for the majority of users.
If you do have this issue, you need to use one of the following solutions to rectify the problem.
1. The first thing to check is the condition of your USB cable, as a damaged cable may not work. If the cable is fine, it may be that there is an issue with the USB port. Try connecting some other devices to the same port to see of they are recognized.
2. If you have another computer at home, try connecting your device to that one. If you get the connection to iTunes, then there may be an issue with the first computer you used.
3. The next step is to check to see if the iTunes components – Apple Mobile Device and Bonjour – are running when you start your computer.
This is done by pressing Windows + R on the keyboard
Next, input services.msc to find both the Apple Mobile Device and Bonjour components.
Right-click on the items to see if they have been activated. Click Start to run if they have not.
4. Uninstall and reinstall the iTunes app, which you can do by going to the Control Panel, choosing Uninstall or Change a Program, followed by Uninstall. Make sure that all associated components – iTunes, Apple Software Update, Bonjour, Apple Mobile Device Support, and Apple Application Support – are removed. Once the uninstall is complete, restart your computer and start the reinstallation of iTunes.
Tips: You should have no problems reinstalling iTunes, but if you are getting an error message, it may be because the previous uninstall attempt was not totally completed. If this is the case, start the uninstall process once again, making sure that you uninstall all components with the Apple Inc. suffix. Please not that while some users will only have 5 components, others will have 7.