iPhone Screen Recorder FAQ

This page has the troubleshooting steps for iOS users to record their mobile screen on Windows or Mac computers.

View tutorial video

Troubleshooting for Connection Issues and More

Q: Why is my computer unable to detect my device?

Before you jump into troubleshooting the issue with AirPlay, make sure to check the following:

  • – Is your device is compatible with AirPlay and up to date with the most recent iOS version?
  • – Is your device is not faulty?
  • – Do you have iTunes installed on your computer?

Some of the issues you may run into with AirPlay are difficult to deal with, such as AirPlay not appearing when it should or the Control Centre not working properly. However, AirPlay issues are common, and there are a few possible fixes.

Before jumping into each of these possible fixes, make sure that the iOS Recorder is up to date. If you do not do this, you may not receive optimal results.

1. WiFi Connection

If the AirPlay feature does not appear, the first thing to look into is the Wi-Fi connection. First, make sure that your computer and device are both connected to the same network. Next, try restarting your router. Just like your computer, if your router is not turned off every once in a while, it can begin to slow down.

2. PC Windows Firewall

Another common issue with AirPlay is that the default Windows Firewall is blocking some of the key functions of the iOS Recorder. To remove the precautions placed on the program, start by going to Control Panel > System and Security > Windows Firewall > Allowed Apps. Once you have arrived there, scroll until you find the iOS Recorder program on the list and make sure that both Public and Private boxes are checked.

Note: If you use an alternate firewall, you will have to research how to make an exception for the program manually.

3. Bonjour Service

The Bonjour service is installed by Apple upon installing iTunes, and it can be a bothersome program to deal with. If the service is not installed on your computer by default, then you will, without a doubt, have issues with AirPlay. Of course, you will have to install Bonjour manually.

First, make sure that you have iTunes installed and that it is installed properly. Open up the Task Manager, click on the Services tab, and scroll to find whether or not the Bonjour service is currently running. If the service is running, make sure that there are no issues with it by right-clicking on it and clicking Restart. If the service is not running, right-click on it and click Start. If the service is not on the list at all, then you will have to download it manually.

If after testing out each of the fixes discussed above yields no successful results, send us a message about your specific problem, and we will see what we can do.

Q: There is a mirroring issue - the sound is delayed on the computer.

At times, when using the AirPlay features, you may notice that either the connection is lagging behind or the mirrored display is choppy. There are a few reasons for this.

One reason is that your Wi-Fi connection may be unstable, although more commonly it is found that other devices are interfering with the connection. To deal with this, try the following:

  • – Move other electronic devices away from your computer and iOS device.
  • – Rather than connecting your computer through a Wi-Fi connection, try using an Ethernet cable.

Q: I do not see a pop-up when connecting my iPhone to my computer.

If you do not receive a pop-up when you first run the iOS Recorder program, you must change some settings manually.

Head over to Control Panel > System and Security > Windows Firewall > Allow apps to communicate through Windows Firewall. Now, simply scroll until you find the program, and make sure that both the Public and Private boxes are checked.

Back to top
Support