Screen Grabber Pro is a powerful screen recorder who offers seamless recording. However, there are still cases where the recording is not satisfactory as it should be. One case is when the recording does not have an audio. Below are some of the most common questions asked and some of the steps to fix the sound issue.
- Check the speakers
- Check the Audio source
- Update Windows Version
- Submit a Log file
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Solution 1: Check if the speakers are installed properly
Step1 Open the sound dialogLaunch the Sound dialog from the notification toolbar, right-click on the “Volume” icon and click “Sounds.”
Step2 See if the speakers are connectedClick the “Playback” tab, and check if the speakers are chosen as the default device.
Solution 2: Check the audio source of the screen recorder
Step1 Open the audio input tabLaunch Screen Grabber Pro, and on the home screen, click “Audio input.”
Step2 Choose the right audio sourceFrom the list of options that appeared, select the one that you want, “System Sound” records the sound on the computer, select “Microphone” to record using a mic, or select both. However, if “None” is selected, there will be no sound on the recording. Note that this is important, because when the recording process starts, you will not be able to change the audio source.
Solution 3: Upgrade the Windows versionNote that Screen Grabber Pro works well with Windows, however, not for all. Due to advanced system requirements, the tool does not support older version of Windows, like Windows XP. Although most PCs are running on Windows 7 and up, there are still few who choose to use Windows XP. In order to be able to use the tool, it is recommended to upgrade the Windows version.
Solution 4: Send a log file for better assistance
Step1 Click the help tabThe “Help” tab is located on the upper part of the tool interface. Navigate, and click the tab.
Step2 Open the feedback windowClick “Support” from the list of options, and select “Feedback.”
Step3 Send the log fileFill out the information needed, and tick the checkbox for “Send log file” and click “Submit.”
Solution 5: Set the Audio Settings of Mac Screen Grabber Pro
Step1 Get the latest version of the toolSometimes the cause is simple that people overlook them, like when the tool is just outdated and just needs to be updated to the latest version. To get the latest version of the tool, click the buttons below.
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